Last updated: September 14, 2026
1. Overview
We want you to be happy with SynaPost. This policy explains when a refund is available for SynaPost Pro purchases.
2. SynaPost Free
SynaPost Free is free of charge – there is nothing to refund.
3. SynaPost Pro Plans
We offer a 14-day money-back guarantee on new Personal, Pro, and Agency subscriptions. If SynaPost Pro isn’t right for you, contact us within 14 days of your original purchase for a full refund.
4. Renewals
Refunds are not available for subscription renewals, except where required by law. You can cancel auto-renewal at any time before your next billing date from your account.
5. How to Request a Refund
Email us via our Contact page with your order details. Approved refunds are processed to your original payment method within 5-10 business days.
6. Exceptions
We reserve the right to decline a refund in cases of suspected abuse of this policy (for example, repeated purchase-and-refund cycles).
7. Contact Us
Questions about this policy? Reach us via our Contact page.
This is a starting draft, not legal advice. Please have it reviewed by a lawyer before publishing it live.